How do I find out who provides phone service?

C

CCOVICH

Registered User
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We have just moved house.

Currently trying to get UTV phone and broadband service moved.

UTV provided broadband to this property, but not phone.

eircom have said they did not provide phone service to the property.

UTV CS said there was a number I could call to see who provided service (but couldn't give me this number)

Any ideas?
 
You have UTV broadband in the new house, so eircom manage your local line and switch. eircom should be able to tell you what Carrier Preselect (CPS) for your line is set to.

If there is some other standardised place to find out your current CPS, hopefully Comreg can tell you (try askcomreg.ie).

Failing that, do you even need the involvement of your existing carrier to switch? Can't UTV drive the move once they have your permission?
 
MugsGame said:
Failing that, do you even need the involvement of your existing carrier to switch? Can't UTV drive the move once they have your permission?
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No, apparently not. I need to have existing service cancelled (why this wasn't done by previous applicants is beyond me).

Frustrating situation-our house and we need to have a service we never ordered cancelled.

Thanks for the info.
 
MugsGame said:
Well TalkTalk seem to able to switch people over to them with one phone call. Perhaps that's only for people moving away from eircom though.
Click to expand...

Maybe, given that I was originally able to switch from eircom to UTV without 'too much hassle'.

To answer my own question, if you dial 19800 from any phone, you will be able to find out which carrier provides the service.

I have a feeling this could drag on........
 
Interestingly, [broken link removed].

In order to verify or establish your current operator for various call types, you can dial the following numbers:

19800 - International calls
19822 - Local calls
19801 - National calls
Click to expand...
 
So it turns out that UTV did in fact provide the phone service to the new property, despite telling me twice that they didn't.

So they have now ceased service on the existing account, but it will take 10 days for this to be official. So I can do nothing until that time. Apparently.

The previous occupants have said that they are happy to have the account transferred to ourselves. UTV have told them this is possible. UTV have told me it is not.

I have an existing UTV account. I cannot transfer this to the new address, or so they tell me. They also keep asking for a new phone number. I keep telling them that the phone number will not be changing, i.e. the previous occupants have moved to a different exchange and the phone number remains with the property.

Does anyone have any advice about

(a) what I can and cannot do, i.e. can I move my existing account from my old address, or do I need to close it and set up a new account?
(b) can I take over the exisiting account at the new address?
 
Hi ccovich

When I moved house I had to close the old account and open up a new one at the new address - that was because I had a new eircom account number and phone number which apparently they couldn't apply to my existing account with them. Hope this doesn't mean you have to go back to eircom before you can be transferred over to UTV again!
 
busybee said:
Hi ccovich

When I moved house I had to close the old account and open up a new one at the new address - that was because I had a new eircom account number and phone number which apparently they couldn't apply to my existing account with them. Hope this doesn't mean you have to go back to eircom before you can be transferred over to UTV again!
Click to expand...

Thanks busybee-it sure sounds like that is what might have to happen, although I'm pretty surecan keep the existing phone number at the new address.

And UTV have shown themselves to be pretty incompetent in dealing with this matter-I kicked off this process on August 9.

Switching back to eircom might be the easiest-even if I went to BT, there would still be hassle I would imagine.

I can't even get IBB to tide me over while I am waiting.
 
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