I would like to know if anyone was successful in talking to someone in Revolut. I had 600 euro ( 3 seperate, consecutive transactions) removed from my account. I received no authentication codes and have not shared my details with anyone. Revolut noted the 'suspicious activity' and blocked the 4th attempt which I confirmed and they have recorded as a status of Declined:Fraudulent.
Revolut have overlooked all my evidence and have claimed that the chargeback was unsuccessful as there is no evidence of fraudulent activity on my account . The 3 transactions were made from 19.00 and 19.02 which is not humanely possible. The police have confirmed that these transactions are fraudulent and have completed a report . Again Revolut have overlooked this, telling me there is no fraudulent activity. I have screen shot evidence confirming no receipt of authentication codes , the only notice I got from Revolut on the day was telling me they had blocked my card.
Any advice from anyone is really really welcome as to how to proceed. Im thinking of the national airwaves next given I did not share any of my details and expected to be notified if an Antiques shop in Chile was looking for payments.
Revolut have overlooked all my evidence and have claimed that the chargeback was unsuccessful as there is no evidence of fraudulent activity on my account . The 3 transactions were made from 19.00 and 19.02 which is not humanely possible. The police have confirmed that these transactions are fraudulent and have completed a report . Again Revolut have overlooked this, telling me there is no fraudulent activity. I have screen shot evidence confirming no receipt of authentication codes , the only notice I got from Revolut on the day was telling me they had blocked my card.
Any advice from anyone is really really welcome as to how to proceed. Im thinking of the national airwaves next given I did not share any of my details and expected to be notified if an Antiques shop in Chile was looking for payments.