Hi,
I had a discount of 26% with Electric Ireland until February and got the 10% from there.
The bills that I received in March (for January and February) showed a discount of 10% rather than 26%.
For simplicity of calculation, total of electricity were €1500 before discount:
After multiple calls, emails sent and one complaint, I managed to get a refund but only with the difference excluding VAT, ie €1350 - €1110 = €240
They mentioned the discount was applied before the VAT. I then told them that despite the discount was applied before the VAT, I paid excess VAT because the correct discount was not applied. So they should have refund the discount difference before the VAT + excess VAT paid (€21.6 in my case).
As I'm not a native speaker, hope the explanation above makes sense. Now, here are my thoughts:
Any advice is greatly appreciated!
I had a discount of 26% with Electric Ireland until February and got the 10% from there.
The bills that I received in March (for January and February) showed a discount of 10% rather than 26%.
For simplicity of calculation, total of electricity were €1500 before discount:
I was first charged €1500 - 10% = €1350 excluding VAT => €1471.5 including VAT (9%)
I should have been charged €1500 - 26% = €1110 excluding VAT => €1209.9 including VAT (9%)
I was overcharged by €1471.5 - €1209.9 = €261.6 including VAT (9%)
After multiple calls, emails sent and one complaint, I managed to get a refund but only with the difference excluding VAT, ie €1350 - €1110 = €240
They mentioned the discount was applied before the VAT. I then told them that despite the discount was applied before the VAT, I paid excess VAT because the correct discount was not applied. So they should have refund the discount difference before the VAT + excess VAT paid (€21.6 in my case).
As I'm not a native speaker, hope the explanation above makes sense. Now, here are my thoughts:
1- Am I mathematically correct by claiming this partial VAT refund? None of the Electric Ireland agents was able to understand this basic math.
2- Is it worth spending again hours to claim €21.6? I was not upset by their 1st mistake as human errors might happen but extremely unhappy they closed my complaint without contacting me to get further explanation in regards to the partial VAT refund.
3- My complaint was closed and I told them that I would contact CRU, am I following the right procedure?
Any advice is greatly appreciated!