I was hoping that someone might be able to give me some guidance on a particular situation that arose for me yesterday.
By way of background. I have recently completed a self build. During the course of the build I had a really good relationship with my local building provider. They guided me, gave me advice etc.. I probably spent 50k+ on various items to support the build.
The building provider (Which is linked to a major umbrella buying group) does not issue electronic invoices so I had to keep on top of dockets etc to keep track of what I was getting. From time to time I noticed some inconsistencies within the monthly bills, and these were picked up and addressed. Coming closer to the end of the build, circa 2k remained to be repaid - I noticed a couple of items that were incorrect & e-mailed these to the provider. I asked for the bill to be amended to reflect the correct balance. The person I was dealing with the whole way through the build would not give me a call to discuss the items. There was one item within the build that was charged for twice, despite it being already included in a batch of items. The hardware shop disputed this, so I found a what's app message to the person the shop that supported the fact I was over charged. So I basically told them in my e-mail that once that was deducted, I would pay the final €1700 straight away.
So about 6 weeks passed I had no reply until an individual arrived looking for me at my Employers office yesterday.
I work for a retail bank in Ireland, while I don't work in the branch network, I sometime use the local office. The branch manager contacted me advising that a person was looking for me, so she took his number & forwarded it to myself.
Later that afternoon I contacted the person, he was a brother of the hardware shop owner. He said that I was passed to him as a "last resort". He was quite forceful on the phone & also didn't want to discuss any queries on the bill. To be honest I was quite taken back mainly because I had such a good relationship with the shop & also that I was actually expecting a response to the e-mail I had sent. I really felt that the person was playing on the fact I worked in financial services, however everyone is entitle to call out errors within their bills. I just transferred the funds straight after the call, however I really feel that the store stepped over the line in calling into my employer.
Nothing was disclosed to any staff member within the Branch, however this is a local branch & I never have anyone call looking for me - so everyone was very curious.
My main queries are:
Is there any breach of GDPR in that my details were given to a brother of the owner? (He does not work for the hardware) - Thankfully I was not in the office at the time he called, what was the intention if I had called down to the public area of the branch?
Are creditors allowed to call to a place of employment? Particularly when they have my address / phone numbers / e-mail ? I have never ignored calls / mail.
I really think they jumped the gun.
By way of background. I have recently completed a self build. During the course of the build I had a really good relationship with my local building provider. They guided me, gave me advice etc.. I probably spent 50k+ on various items to support the build.
The building provider (Which is linked to a major umbrella buying group) does not issue electronic invoices so I had to keep on top of dockets etc to keep track of what I was getting. From time to time I noticed some inconsistencies within the monthly bills, and these were picked up and addressed. Coming closer to the end of the build, circa 2k remained to be repaid - I noticed a couple of items that were incorrect & e-mailed these to the provider. I asked for the bill to be amended to reflect the correct balance. The person I was dealing with the whole way through the build would not give me a call to discuss the items. There was one item within the build that was charged for twice, despite it being already included in a batch of items. The hardware shop disputed this, so I found a what's app message to the person the shop that supported the fact I was over charged. So I basically told them in my e-mail that once that was deducted, I would pay the final €1700 straight away.
So about 6 weeks passed I had no reply until an individual arrived looking for me at my Employers office yesterday.
I work for a retail bank in Ireland, while I don't work in the branch network, I sometime use the local office. The branch manager contacted me advising that a person was looking for me, so she took his number & forwarded it to myself.
Later that afternoon I contacted the person, he was a brother of the hardware shop owner. He said that I was passed to him as a "last resort". He was quite forceful on the phone & also didn't want to discuss any queries on the bill. To be honest I was quite taken back mainly because I had such a good relationship with the shop & also that I was actually expecting a response to the e-mail I had sent. I really felt that the person was playing on the fact I worked in financial services, however everyone is entitle to call out errors within their bills. I just transferred the funds straight after the call, however I really feel that the store stepped over the line in calling into my employer.
Nothing was disclosed to any staff member within the Branch, however this is a local branch & I never have anyone call looking for me - so everyone was very curious.
My main queries are:
Is there any breach of GDPR in that my details were given to a brother of the owner? (He does not work for the hardware) - Thankfully I was not in the office at the time he called, what was the intention if I had called down to the public area of the branch?
Are creditors allowed to call to a place of employment? Particularly when they have my address / phone numbers / e-mail ? I have never ignored calls / mail.
I really think they jumped the gun.