Ulster Bank Current Account Problems - Updated
Can I please ask if anybody else is becoming more and more frustrated with the level of service offered by Ulster Bank and in particular their "Anytime" service?
The last 6 months have been a catalogue of errors for our account. The problems range from Ulster Bank not implementing the full details of a standing order instruction and our savings in the Credit Union going missing for 3 months as we didn't have cause to drop into the Credit Union (didn't need to draw down) and we saw our money going there every week on bank statements. It was only when we visited the Credit Union to draw down when it came to light that the bank had been paying into the CU account but not specifying the client account, thus the CU had a surplus and we had 3 months savings going into the CU coffers!
Another difficulty we have been having is the refusal of various branchs to take instructions from us on our account. I feel that if we provide adequate identification (driver's license, Passport etc) and proof of ownership of a/c, that we should be entitled to instruct any branch as to our wishes.
I've had a rant at an AnyTime staff member this morning because yet AGAIN, for the 4th time this year, the current account details haven't been updated on my account, and apparently all of UB current accounts using AnyTime in the South of Ireland. They won't be updated until this afternoon, which is so annoying.
I've written to Ulster Bank about this, their staff acknowledge that the AnyTime problem is ongoing but can't give a definite date as to when it will be solved. Today is the final straw and I'm off to AIB service centre in Malahide to change current accounts this morning I think. This is now beyond frustrating!
Can I please ask if anybody else is becoming more and more frustrated with the level of service offered by Ulster Bank and in particular their "Anytime" service?
The last 6 months have been a catalogue of errors for our account. The problems range from Ulster Bank not implementing the full details of a standing order instruction and our savings in the Credit Union going missing for 3 months as we didn't have cause to drop into the Credit Union (didn't need to draw down) and we saw our money going there every week on bank statements. It was only when we visited the Credit Union to draw down when it came to light that the bank had been paying into the CU account but not specifying the client account, thus the CU had a surplus and we had 3 months savings going into the CU coffers!
Another difficulty we have been having is the refusal of various branchs to take instructions from us on our account. I feel that if we provide adequate identification (driver's license, Passport etc) and proof of ownership of a/c, that we should be entitled to instruct any branch as to our wishes.
I've had a rant at an AnyTime staff member this morning because yet AGAIN, for the 4th time this year, the current account details haven't been updated on my account, and apparently all of UB current accounts using AnyTime in the South of Ireland. They won't be updated until this afternoon, which is so annoying.
I've written to Ulster Bank about this, their staff acknowledge that the AnyTime problem is ongoing but can't give a definite date as to when it will be solved. Today is the final straw and I'm off to AIB service centre in Malahide to change current accounts this morning I think. This is now beyond frustrating!
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