Is bank complying by only giving 2 months notice on changes to fees in national paper

J

JustRight

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Hi

Are Bank of Ireland complying with giving me, the user, notice of changes to free banking, solely by advertising in national newspaper. No written notice was given?
While the European Communities(Payment Services) Regulations state that
"... a payment service provider shall notify users of the payment service of any proposed change in a framework contract or in the information referred to in Regulation 53 at least two months before the proposed date of effect of the change"

it does not say how notice should be given.

My argument is that I do not read the newspapers and hence did not receive 2 months notice.

Thanks
JustRight
 
This is from the Central Bank website.

"4.56 A regulated entity must display in its public offices, in a manner that is easily
accessible to consumers, a schedule of fees and charges imposed by that
regulated entity. If the regulated entity has a website, its schedule of fees
and charges must also be made publicly available through placing this
schedule on its website. "

Do you go into a branch? Do you check their website? They have a full list of current account charges on their website
 
JustRight said:
Hi

Are Bank of Ireland complying with giving me, the user, notice of changes to free banking, solely by advertising in national newspaper. No written notice was given?
While the European Communities(Payment Services) Regulations state that
"... a payment service provider shall notify users of the payment service of any proposed change in a framework contract or in the information referred to in Regulation 53 at least two months before the proposed date of effect of the change"

it does not say how notice should be given.

My argument is that I do not read the newspapers and hence did not receive 2 months notice.

Thanks
JustRight
Click to expand...

They are within their rights.
 
My question is if it is sufficient to put an add in a random newspaper and then claim they have fulfilled the required notice. How are the customer to know when and in which paper to check for changes to their conditions.
Thanks
JustRight
 
JustRight said:
My question is if it is sufficient to put an add in a random newspaper and then claim they have fulfilled the required notice. How are the customer to know when and in which paper to check for changes to their conditions.
Thanks
JustRight
Click to expand...


I regularly see them in both the Irish Times and the Irish Independent. These could hardly be considered random newspapers.
 
Dear Emeralds

Well the terms and conditions state they can put advertisement in any Irish daily or weekly newspaper. So by not specifying the paper I assume it is then called random!!!.... You must be an avid reader buying both all Irish daily and weekly newspapers or just buy the weekly and have seen these notices by chance?

JustRight
 
A lot of government notices appear in Iris Ofigiuil and that is covered by legislation - I am assuming you're not an habitual reader of this and therefore also take issue with these notices ?

My argument is that it has been customary in these islands to publish notices in either government publications or in one (not all) national publication. Should everyone required to publish something along these lines eg a pub seeking a later-hour extension or neighbour seeking planning permission contact you personally to ask you?
 
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i think the OP point is valid. If a user is being charged for a service by a provider, that user should be personally notified of any changes to those charges. A personal letter, phonecall, txt or email would suffice.

Much banking is performed remotely and automatically now so there is no need to visit the branch or visit their website. If the user does not read newspapers in general or does not read the particular newspapers chosen by the provider for their notification , why should the user be penalised?

The penalty is not insignificant - it costs the user money on the basis that the user may move their business elsewhere before the increase in charges take effect.

I do not see how the question about a pub's opening hours etc are relevant to the OP question.

rustyjack
 
Exactly RustyJack

How reasonable is it to expect a customer to buy each day 7 daily papers and 8 weekly papers for the purpose of getting notice on a change of fees.

It would be just as effective to bring back the town crier with some Here ye, Here ye's just for effect.

Also if the bank consistently notified its customers solely via newspaper is one thing but on different occasions to decide to send notice by post and next to just advertise in random national paper is ridiculous. It is the same as saying "Its for me to know and you to find out"

Nonsense...
 
I suppose getting back to my original post if anyone legal out there has advice!

Are Bank of Ireland complying with giving me, the user, notice of changes to free banking, solely by advertising in national newspaper. No written notice was given?
While the European Communities(Payment Services) Regulations state that
"... a payment service provider shall notify users of the payment service of any proposed change in a framework contract or in the information referred to in Regulation 53 at least two months before the proposed date of effect of the change"
 
Kildavin said:
A lot of government notices appear in Iris Ofigiuil and that is covered by legislation - I am assuming you're not an habitual reader of this and therefore also take issue with these notices ?

My argument is that it has been customary in these islands to publish notices in either government publications or in one (not all) national publication. Should everyone required to publish something along these lines eg a pub seeking a later-hour extension or neighbour seeking planning permission contact you personally to ask you?
Click to expand...

I don't have any framework contract with either a pub or a neighbour!!! Neither is there any direct monetary consideration to consider. I don't get your point!!
If I had a contract with an accountant to do my accounts and the accountant decided to change his charges for same to all his customers but decided to advertise the changes in a national paper of his/her choice and consider this notice given would it be acceptable??
 
I trust BOI have stated that they're only notifying people this way?

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Kildavin said:
I trust BOI have stated that they're only notifying people this way?

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Click to expand...

There terms and conditions state
"We will tell you in advance if we add to or change these terms and conditions or if we add new fees and charges or change existing ones. The amount of notice that we will give you will follow the laws and regulations that apply at that time. We will choose the way that we tell you; we can do it by letter, account statement, electronic mail, telephone(including recorded message) or by an advertisement in an Irish daily or weekly newspaper"

however the European Communities(Payment Services) Regulations state that
"... a payment service provider shall notify users of the payment service of any proposed change in a framework contract or in the information referred to in Regulation 53 at least two months before the proposed date of effect of the change"

and my question still stands
How have BOI been shown to have notified the user by advertising in a random(unspecified) Irish newspaper? Is the onus on the user to seek out changes in contracts daily by purchasing numerous different papers in the event that BOI decide to change their terms.
 
You could write into BOI to ask! But to answer your question, of course they don't have to prove it - unless they're asked a bewigged question or equivalent.

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