When I switched to PTSB a few years ago, I recall having to apply for the current account interest on PTSB online. Just did it once, and the interest has been added each year since then.
Might be worth checking out.
They did mention this.
Here is the full story of the series of lies and guesses PTSB staff tried to fob me off with over the course of a whole day, half a dozen phone calls and finally a visit to the branch.
I asked why my interest had not been paid. They told me current accounts don't pay interest. So I got them to look at their own website where it states that they do pay interest.
They then told me that the interest is only paid out in November. I pointed out that, firstly, I didn't receive any interest in November and that, secondly, if they look at the T&C's on their website it clearly states that interest will be paid on the first working day after 31st December.
They then told me that interest payments on all their accounts are not credited automatically. I should expect to receive my interest by cheque in the post in a few days.
I asked why the interest on my savings account had been automatically credited to my savings account back in November, if it is all done by cheque. They said that, actually it was only current accounts that paid interest by cheque.
I said that was ridiculous and that they should pay automatically into the current account. At that point they said that there was an option on Open24 to choose to have interest paid into the account instead of by cheque.
They talked me through choosing this option, at which point we discovered that this option was already active on my account.
They then checked and said (as CiaranT has just pointed out) that the option was out-dated and was now automatically on for all new accounts.
This brought me back to, where is my interest then.
They told me they would escalate this and get someone from the local branch to contact me directly to resolve this.
After waiting for half a day, no one contacted me, so I went to the branch myself to complain. It was at this point that they informed me that IT had just discovered a glitch that had caused many people not to have automatically received their interest.