dublin2020
Registered User
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Work colleague says she complained to Data Protection Commissioner after a mobile service provider refused to release data.
After the ODPC got involved, she received some data- but no copies of bills/ initial registration details etc
When she advised the ODPC they asked her to list what data was outstanding. She replied. Received replies to state that staff on leave. Phoned and emailed a number of times subsequently and reply would issue generally 2 per year- over 4 year period.
Now she received an email to say file closed and no further communication.
She agrees that the ODPC is probably very busy and that the organisation she is complaining about would have paid ongoing fees to the ODPC etc. But the level of service and assistance appears on the face of it to be very poor.
Then she complained via the ODPC customer charter and received standardised email within 24 hours saying case fully investigated and now closed by Data Protection Commissioner- so obviously they are not that busy is they can issue internal investigation that fast!
Question- is there some place she can go now? Ombudsman? EU?
When she requested copy of file - ODPC refused- even though all organisations are required under the data protection legislation to release data for the prescribed fee, etc
After the ODPC got involved, she received some data- but no copies of bills/ initial registration details etc
When she advised the ODPC they asked her to list what data was outstanding. She replied. Received replies to state that staff on leave. Phoned and emailed a number of times subsequently and reply would issue generally 2 per year- over 4 year period.
Now she received an email to say file closed and no further communication.
She agrees that the ODPC is probably very busy and that the organisation she is complaining about would have paid ongoing fees to the ODPC etc. But the level of service and assistance appears on the face of it to be very poor.
Then she complained via the ODPC customer charter and received standardised email within 24 hours saying case fully investigated and now closed by Data Protection Commissioner- so obviously they are not that busy is they can issue internal investigation that fast!
Question- is there some place she can go now? Ombudsman? EU?
When she requested copy of file - ODPC refused- even though all organisations are required under the data protection legislation to release data for the prescribed fee, etc