Last November I happend to accompany my elderly father to his local branch to speak to an adviser about some business he had with the bank. We were brought into an upstairs room and from the offset the advisor had an attitude.
Firstly, neither my father nor myself are confrontational people and kept our mouths closed even though the adviser yawned into our faces and made it clear by her actions from the get go that she had no interest in dealing with us.
Neither of us have ever formally complained about anything but in this instance I encouraged my father to make a complaint.
He received a letter back saying they would be investigating his complaint.
Our question is how can they investigate, when it's our word agaist hers. Obviously they are going to side with her.
My dad is not looking for anything and most certainly doesn't want anyone to be sacked but an apology would not go astray.
Firstly, neither my father nor myself are confrontational people and kept our mouths closed even though the adviser yawned into our faces and made it clear by her actions from the get go that she had no interest in dealing with us.
Neither of us have ever formally complained about anything but in this instance I encouraged my father to make a complaint.
He received a letter back saying they would be investigating his complaint.
Our question is how can they investigate, when it's our word agaist hers. Obviously they are going to side with her.
My dad is not looking for anything and most certainly doesn't want anyone to be sacked but an apology would not go astray.