Hi all,
I recently lodged 2 cheques to the express lodgement box inside a Bank of Ireland bank branch. I am a BOI account holder but this was not my local branch. I completed the lodgement slip and kept the small tear-off slip for my records. As I used the express lodgment box, this was unstamped. The cheques, worth quite an amount of money which I badly need, still had not been credited to my account 5 days later so I rang and they said they'd look into it. A couple of days later, they rang back and stated that the cheques had gone missing.
They asked me to contact the individuals who issued the cheques in the first place, but I don't want to do this as, at worst it would be extremely difficult, and at best cause serious embarrassment. Despite repeated calls to the branch in which I lodged the cheque & speaking to both the branch manager of that branch and my own branch, no progress has been made beyond them stating that I will have to get the cheques reissued and three weeks later, I still haven't received the money.
I am threatening to close my account and will happily do so, but if I do close it, I'm afraid that it'll make it even more difficult for me. It's the first time anything like this has happened to me, but it shouldn't have happened and their attitude has absolutely disgusted me.
I'd appreciate if anyone has any opinions? Do they have any obligations to reimburse me, or is it "lodger beware" when using the express lodgement facility?
Thanks
I recently lodged 2 cheques to the express lodgement box inside a Bank of Ireland bank branch. I am a BOI account holder but this was not my local branch. I completed the lodgement slip and kept the small tear-off slip for my records. As I used the express lodgment box, this was unstamped. The cheques, worth quite an amount of money which I badly need, still had not been credited to my account 5 days later so I rang and they said they'd look into it. A couple of days later, they rang back and stated that the cheques had gone missing.
They asked me to contact the individuals who issued the cheques in the first place, but I don't want to do this as, at worst it would be extremely difficult, and at best cause serious embarrassment. Despite repeated calls to the branch in which I lodged the cheque & speaking to both the branch manager of that branch and my own branch, no progress has been made beyond them stating that I will have to get the cheques reissued and three weeks later, I still haven't received the money.
I am threatening to close my account and will happily do so, but if I do close it, I'm afraid that it'll make it even more difficult for me. It's the first time anything like this has happened to me, but it shouldn't have happened and their attitude has absolutely disgusted me.
I'd appreciate if anyone has any opinions? Do they have any obligations to reimburse me, or is it "lodger beware" when using the express lodgement facility?
Thanks