DublinCeltic
Registered User
- Messages
- 33
Hi, i wonder if anyone can give me some information on this matter.
I booked a holiday last night and paid a deposit on budgettravel.ie. The balance is due in one months time which was shown when i entered my card details.
Today i received an email from the travel company (it was acutally a club travel address) requesting the full amount today.
I rang them up and was told that as it was a certain type of flight it needed to be paid straight away otherwise my holiday price could go up if i opted to wait untill i paid the final payment.
Whats the point of asking for a deposit in the first place and advertising this and the total package price ?
The package is cheaper than booking independently so that coupled with a bit of time to pay it off made me go for this option.
Surely this is false advertising ?
There was nothing to notify me of this when i booked and i have saved all the confirmation numbers plus the date when the balance is due.
They offered me a refund of my deposit but i'm not sure how long it will take to get that back meaning i'll be down a few hundred quid which would result in me not being able to book anything else.
Have they right to take a deposit then demand the full amount less than 24 hours later despite giving a final balance due date ?
What annoyed me more was that they didn't phone, just what appeared as an automated email.
If i hadn't of checked my email account i would have not known about this situation.
Can anyone help me out ?
Thanks
I booked a holiday last night and paid a deposit on budgettravel.ie. The balance is due in one months time which was shown when i entered my card details.
Today i received an email from the travel company (it was acutally a club travel address) requesting the full amount today.
I rang them up and was told that as it was a certain type of flight it needed to be paid straight away otherwise my holiday price could go up if i opted to wait untill i paid the final payment.
Whats the point of asking for a deposit in the first place and advertising this and the total package price ?
The package is cheaper than booking independently so that coupled with a bit of time to pay it off made me go for this option.
Surely this is false advertising ?
There was nothing to notify me of this when i booked and i have saved all the confirmation numbers plus the date when the balance is due.
They offered me a refund of my deposit but i'm not sure how long it will take to get that back meaning i'll be down a few hundred quid which would result in me not being able to book anything else.
Have they right to take a deposit then demand the full amount less than 24 hours later despite giving a final balance due date ?
What annoyed me more was that they didn't phone, just what appeared as an automated email.
If i hadn't of checked my email account i would have not known about this situation.
Can anyone help me out ?
Thanks