I’m currently having an awful experience trying to book a hotel with these.
Firstly I tried to book a hotel last night on the website but when I confirmed the payment it told me there was an error and to call 0871223200 between certain hours. As I was outside these hours I had to wait until this morning.
When I did call the number rang out and then went to an automatic Vodafone voicemail message which I thought strange. On checking the number above I then saw it has 1 digit to many and the number I called was actually 0871223200 (you can’t actually call the extra digit).
I then called the number 0818270973 which is the number you call with regards the booking of Hotels. I did this at 11:30am today and was talking to someone who confirmed no payment had been made or there was no booking. She then transferred me to someone who would do the booking. The person who then answered was from lastminute and when we went through all the details it came out at over 100e more expensive than what is quoted on line. This was after 20mins.
So I went back online and tried again. But at the same point – confirming payment I got the same error message. So I called the 08 number again at 1pm and asked would they call me back (as I didn’t want to be paying more phone charges). By 3pm nobody called me. So at 3pm I called again outlined what was going on, she said she’d call me back immediately – but still hasn’t.
Has anybody had a similar experience with this website?
What can I do to book the hotel at the web advertised price? I’ve looked at other booking websites and they are more expensive.
Firstly I tried to book a hotel last night on the website but when I confirmed the payment it told me there was an error and to call 0871223200 between certain hours. As I was outside these hours I had to wait until this morning.
When I did call the number rang out and then went to an automatic Vodafone voicemail message which I thought strange. On checking the number above I then saw it has 1 digit to many and the number I called was actually 0871223200 (you can’t actually call the extra digit).
I then called the number 0818270973 which is the number you call with regards the booking of Hotels. I did this at 11:30am today and was talking to someone who confirmed no payment had been made or there was no booking. She then transferred me to someone who would do the booking. The person who then answered was from lastminute and when we went through all the details it came out at over 100e more expensive than what is quoted on line. This was after 20mins.
So I went back online and tried again. But at the same point – confirming payment I got the same error message. So I called the 08 number again at 1pm and asked would they call me back (as I didn’t want to be paying more phone charges). By 3pm nobody called me. So at 3pm I called again outlined what was going on, she said she’d call me back immediately – but still hasn’t.
Has anybody had a similar experience with this website?
What can I do to book the hotel at the web advertised price? I’ve looked at other booking websites and they are more expensive.