mikedublin
Registered User
- Messages
- 13
Hi
I would be very grateful if anyone could give me any advice or suggestions on what I can do about what has happened as my Christmas holidays have been totally ruined.
I was due to go on a holiday yesterday on a tour to China booked with "The Travel Department" and it was due to start yesterday with a flight from Dublin to London,and then a conecting flight from London to Beijing.
There was me and 4 other passengers, and we all had checked in on time and everything, and our Aer Lingus flight was due to leave at 12.10 yesterday afternoon. The connecting flight with British Airways was due to leave at 4.30 (we even had our boarding passes and all). The Aer Lingus flight was delayed - first by a half an hour, then an hour, and we finally took off at 3.
We received texts before we left from The Travel Department saying they were montitoring the flights and to check in as normal for the 12.10 flight.
Anyway we landed in London, about 4 and as soon as we arrived the Travel Department were calling and texting us to say we had missed the connecting flight, and to come back to Ireland.
(so no option was given to us to book onto another flight to Beijing, or re-route to get there somewhere). So the whole trip has been cancelled.
British Airways and Aer Lingus at London Heathrow gave us all different information but in the end no-body would re-book us onto another flight.
So we have all ended up back in Dublin with no holiday at all
Does anyone have any advice or suggestions ? I thought airlines would work together to re-book passengers onto the next flight if a connection was missed.
I would be very grateful if anyone could give me any advice or suggestions on what I can do about what has happened as my Christmas holidays have been totally ruined.
I was due to go on a holiday yesterday on a tour to China booked with "The Travel Department" and it was due to start yesterday with a flight from Dublin to London,and then a conecting flight from London to Beijing.
There was me and 4 other passengers, and we all had checked in on time and everything, and our Aer Lingus flight was due to leave at 12.10 yesterday afternoon. The connecting flight with British Airways was due to leave at 4.30 (we even had our boarding passes and all). The Aer Lingus flight was delayed - first by a half an hour, then an hour, and we finally took off at 3.
We received texts before we left from The Travel Department saying they were montitoring the flights and to check in as normal for the 12.10 flight.
Anyway we landed in London, about 4 and as soon as we arrived the Travel Department were calling and texting us to say we had missed the connecting flight, and to come back to Ireland.
(so no option was given to us to book onto another flight to Beijing, or re-route to get there somewhere). So the whole trip has been cancelled.
British Airways and Aer Lingus at London Heathrow gave us all different information but in the end no-body would re-book us onto another flight.
So we have all ended up back in Dublin with no holiday at all
Does anyone have any advice or suggestions ? I thought airlines would work together to re-book passengers onto the next flight if a connection was missed.