Hi there,
As a Credit Control I wanted to gauge what business owners would see as acceptable number of times per week to contact customers regarding overdue accounts.
My current approach is:
30 days + : Contact once per week.
60 days + : Contact once/twice per week.
90 days + : Contact twice per week.
120 days+ : Contact three times per week.
As a qualified accountant, I am friendly, professional and polite to all customers, even when they shout abuse at me, and I always try to make payment plans with customers.
90% of customers appreciate these approach and work with it very well. However there is 10% who will use any excuse under the sun to avoid me. Latest one is harassment. This would mainly apply to those with 90/120 days + balances.
I think my approach is correct and just wondering what other business owners would think of the call policy.
Thanks
As a Credit Control I wanted to gauge what business owners would see as acceptable number of times per week to contact customers regarding overdue accounts.
My current approach is:
30 days + : Contact once per week.
60 days + : Contact once/twice per week.
90 days + : Contact twice per week.
120 days+ : Contact three times per week.
As a qualified accountant, I am friendly, professional and polite to all customers, even when they shout abuse at me, and I always try to make payment plans with customers.
90% of customers appreciate these approach and work with it very well. However there is 10% who will use any excuse under the sun to avoid me. Latest one is harassment. This would mainly apply to those with 90/120 days + balances.
I think my approach is correct and just wondering what other business owners would think of the call policy.
Thanks