I have been with BOI online for ages and apart from the odd glitch that was resolved quickly it has been fine. But today has me really worried. I tried to log on but could not and got message along the lines "incorrect details .. etc " I then ring the helpline and before I get a chance to explain I am advised to turn off computer and try to log in again!! This sounded like a mickie mouse excuse so I persisted and was then told " Yes there is a fault. your account and PIN no. has been split and will take 3-4 days to fix!" No apolgy, nothing, and then I was told and you cant even use the telephone banking system!
My only recourse is to visit local branch, which I cant physically do at the moment.
Is this the stage when I now say oops ONLINE not such a clever idea after all and ditch it? Is it linked to the current crisis ie we hold money as long as possible. I dont have a lot but every little bit helps.
Quite worrying when they dont even tell you but I suppose its a security thing to avoid phishing etc.
Anyone else locked out?
noah
My only recourse is to visit local branch, which I cant physically do at the moment.
Is this the stage when I now say oops ONLINE not such a clever idea after all and ditch it? Is it linked to the current crisis ie we hold money as long as possible. I dont have a lot but every little bit helps.
Quite worrying when they dont even tell you but I suppose its a security thing to avoid phishing etc.
Anyone else locked out?
noah