Hi,
Does anyone know if an airline (Aer Lingus) has any obligation to their customer if their flight home is cancelled while abroad due to the snow in Dublin? In this case the people involved booked the next flight but it was 2 days after the original departure date. They had to pay for accommodation and meals for those two days. Will Aer Lingus refund some/all of this? Is it considered similar to the Ash cloud business? Thanks.
Does anyone know if an airline (Aer Lingus) has any obligation to their customer if their flight home is cancelled while abroad due to the snow in Dublin? In this case the people involved booked the next flight but it was 2 days after the original departure date. They had to pay for accommodation and meals for those two days. Will Aer Lingus refund some/all of this? Is it considered similar to the Ash cloud business? Thanks.