O
obmaeve
Guest
We had our gas boiler replaced last year.
We were assured that the condenser boiler was the most efficient and suitable for our purposes.
It worked beautifully until the snow and frost arrived in January of this year, when it stopped on the coldest night of the year.
We were told that we had to go outside ( 11pm in snow and frost - we are pensioners) and pour hot water over the condenser pipe to defrost it! We did so, and it worked for a time, but the problem keeps recurring.
This is a ridiculous and dangerous situation for elderly people. The company even has this instruction on their website.
This system cost us over € 3,000 and is not suitable for purpose.
My 75 year old husband cannot be expected to go outside in freezing weather in order to pour hot water over a frozen condenser pipe.
Advice please.
We are sitting in the cold again tonight because we have had enough of trying to get this boiler going again.
We were assured that the condenser boiler was the most efficient and suitable for our purposes.
It worked beautifully until the snow and frost arrived in January of this year, when it stopped on the coldest night of the year.
We were told that we had to go outside ( 11pm in snow and frost - we are pensioners) and pour hot water over the condenser pipe to defrost it! We did so, and it worked for a time, but the problem keeps recurring.
This is a ridiculous and dangerous situation for elderly people. The company even has this instruction on their website.
This system cost us over € 3,000 and is not suitable for purpose.
My 75 year old husband cannot be expected to go outside in freezing weather in order to pour hot water over a frozen condenser pipe.
Advice please.
We are sitting in the cold again tonight because we have had enough of trying to get this boiler going again.