Hi,
Just back from Lanzarote, had to come home early due to death of Uncle. However, the insurance company says I can't make a claim because the relative is not immediate family.
I've read the policy document and it's not explicit. It states
If You curtail Your trip due to an illness/death of a travelling companion,
a relative, or a close business associate, then You must also contact the Assistance Company,
otherwise Your claim may be declined. You must always mitigate Your costs.
Can I challenge them on this? This looks a bit suspect as my Uncle is certainly a relative by any standards.
Just back from Lanzarote, had to come home early due to death of Uncle. However, the insurance company says I can't make a claim because the relative is not immediate family.
I've read the policy document and it's not explicit. It states
If You curtail Your trip due to an illness/death of a travelling companion,
a relative, or a close business associate, then You must also contact the Assistance Company,
otherwise Your claim may be declined. You must always mitigate Your costs.
Can I challenge them on this? This looks a bit suspect as my Uncle is certainly a relative by any standards.