I have a client that has no full-time IT manager. Instead, they have an IT service company that provides services such as network management, fixing PCs, etc., etc.
All has been on an informal basis so far. Now they want to formalise the relationship with a Service Level Agreement, which would cover the services to be privided, agreed response times, costs per hour, etc.
Does anyone know where I can get a sample or specimen SLA?
Did a Google search, but no luck. There are some SLAs that you can purchase on line, but am reluctant to do that without knowing what is in them.
Thanks.
All has been on an informal basis so far. Now they want to formalise the relationship with a Service Level Agreement, which would cover the services to be privided, agreed response times, costs per hour, etc.
Does anyone know where I can get a sample or specimen SLA?
Did a Google search, but no luck. There are some SLAs that you can purchase on line, but am reluctant to do that without knowing what is in them.
Thanks.