I noticed last night transactions valuing 1,900 odd euros showed pending on my online a/c statement.
I rang mbna straight away and informed them i didnt know these transactions which were: 6 euro with one company 1500 odd with another and 350 odd with another. they closed / barred my card and asked me to contact fraud devision this morning.
I contacted the fraud dept this morning and they said they will launch an investigation into the 1,900 odd transactions and if they are deemed to be fraudulent they will be removed from my account. I also went to the guards and reported the fradulent use of my account.
my question is: what happens next and how long does the process usually take, i know i didnt spend 1,900 odd euros, i still have the card in my posession and am really careful when it comes to statements etc so am unsure on how my details were got. my computer is secure and all virus / firewall software upto date.
should i do anything else or just sit back and wait.
any help appreciated
regards
neonitrix
I rang mbna straight away and informed them i didnt know these transactions which were: 6 euro with one company 1500 odd with another and 350 odd with another. they closed / barred my card and asked me to contact fraud devision this morning.
I contacted the fraud dept this morning and they said they will launch an investigation into the 1,900 odd transactions and if they are deemed to be fraudulent they will be removed from my account. I also went to the guards and reported the fradulent use of my account.
my question is: what happens next and how long does the process usually take, i know i didnt spend 1,900 odd euros, i still have the card in my posession and am really careful when it comes to statements etc so am unsure on how my details were got. my computer is secure and all virus / firewall software upto date.
should i do anything else or just sit back and wait.
any help appreciated
regards
neonitrix