I am disgusted at what I am hearing about the behavior of the staff at the passport office.
I think they hoped that the public would get angry at the government ,but in fact this hasn't happened and if anything the public are backing the government in facing down this sort of behavior ,The staff have scored an own goal..
This is not about private v public,because there is no comparison.
If staff behaved this way in the private sector,this debate would not be happening,because they would have been sacked.
There is absolutely no incentive for the staff to work normally as they never have and never will suffer the consequences.
I have worked in this environment and I saw the lazy, do as little as possible ,not answering phones,being rude to costumers ,taking advantage of every possible loophole,moaning about everything,getting away with so much it sickened me,so I left.
God help those who have to work in this environment,it is very dishearting for those who do want to do a decent days work,when all around you the place is full of militant dossers,and until the government make them suffer the consequences of their actions ,it will continue.