[This is both an IT and a contracts question, but my guess is that people who read this section of the forum might be more likely to know the answer.]
I was a BT customer for broadband, and the contract has passed to Vodafone. When I signed up, part of the deal was the provision of a router that remained the property of BT.
Tech support in Vodafone have determined that recent problems I have experienced are due to the router being faulty. They asked if I had another router that I could plug in. I don't. So it comes down to a simple question: should I go out and buy one, or should I ask them to send me one?
Supplementary question: I am told that a possible contributor to the failure of the router was that my line quality is marginal for broadband, and that might have caused it to overheat. If I am to buy a router, is any model particularly suitable for always-on with a marginal quality signal?
I was a BT customer for broadband, and the contract has passed to Vodafone. When I signed up, part of the deal was the provision of a router that remained the property of BT.
Tech support in Vodafone have determined that recent problems I have experienced are due to the router being faulty. They asked if I had another router that I could plug in. I don't. So it comes down to a simple question: should I go out and buy one, or should I ask them to send me one?
Supplementary question: I am told that a possible contributor to the failure of the router was that my line quality is marginal for broadband, and that might have caused it to overheat. If I am to buy a router, is any model particularly suitable for always-on with a marginal quality signal?