Agreed, but such ISO9000 companies can also answer the following questions:
what is the mission / objectives of the organisation? who are our customers? what are their legitimate expectations?
Every small company in Ireland that is ISO9001:2008 compliant can answer all of the above.
Is it too much to ask that a multi-billion euro organisation should do the same?
Agreed, but such ISO9000 companies can also answer the following questions:
what is the mission / objectives of the organisation? who are our customers? what are their legitimate expectations?
I agree, that will be the real test, and the level of outside auditing that takes place.I see that they are about to appoint a Quality "Czar" at Tallaght.
I dont envy the Quality "Czar" in the role.
The QC needs to put in a quality system and not just overlay (or worse still parrallel) the existing highly disfunctional admisinstration system.
When the documented management system is in place everyone has to work it (and that includes Constultants, Administrators, other Medial and Paramedical Professionals, and other roles in the organision). The system has to go accross functional departments, up and down with in functional departments and espcecially at the interfaces between departmentst and the interfaces with consumers and suppliers.
Attempts to resist (or subvert) the operation of the quality system have to be robustly dealt with.
Where existing processes don't fit into the new system they need to be changed or else it's another P-PARS type mess.