Interesting piece in today's NYT:
http://www.nytimes.com/2016/10/16/u...and-higher-sales-it-paid-its-people-more.html
The basic argument is that if you pay higher wages you can get better results.
It's always baffled me that companies will put minimum wage staff in direct customer contact and expect to build and maintain a top-class customer experience.
What do others think?
http://www.nytimes.com/2016/10/16/u...and-higher-sales-it-paid-its-people-more.html
The basic argument is that if you pay higher wages you can get better results.
It's always baffled me that companies will put minimum wage staff in direct customer contact and expect to build and maintain a top-class customer experience.
What do others think?