Just wondering if somebody out there would have experience in a voluntary product recall and what my rights are and the obligations of the manufacture.
Last September I purchased two BMC teammachine bikes from a dealer in Germany, which I brought with me to Spain in Late October for six months.
After 10 days in Spain I noticed on a cycling website that BMC had issued a voluntary product recall for my bikes and advised owners not to use the bikes for safety reasons and to bring the bikes to a dealer for inspection and repair.
Luckily only one of my bikes is affected by the recall and my trip to Spain isn't a total write-off.
I contacted BMC in Switzerland to enquire as to how long it is going to take to fix my bicycle and they replied that the earliest date for me would be sometime in March 2020.
So I'm wondering
1: I know my contract of sale is with the German shop but do BMC have an obligation/responsibility to deal with me directly??
2: How much time or running around do I have to do to get this sorted and how long should it take??
3: Am I entitled to any sort of compensation for not been able to use the bike or the time it takes to rectify the problem??
I understand that product recalls do take time to rectify but I feel that four plus months is stretching it a little but my biggest fear is the bike wont get fixed in Spain, where I'm relatively close to a BMC dealer but rather that I will return home to Dublin and start the whole process again where the nearest BMC dealer is in Cork or Northern Ireland
Last September I purchased two BMC teammachine bikes from a dealer in Germany, which I brought with me to Spain in Late October for six months.
After 10 days in Spain I noticed on a cycling website that BMC had issued a voluntary product recall for my bikes and advised owners not to use the bikes for safety reasons and to bring the bikes to a dealer for inspection and repair.
Luckily only one of my bikes is affected by the recall and my trip to Spain isn't a total write-off.
I contacted BMC in Switzerland to enquire as to how long it is going to take to fix my bicycle and they replied that the earliest date for me would be sometime in March 2020.
So I'm wondering
1: I know my contract of sale is with the German shop but do BMC have an obligation/responsibility to deal with me directly??
2: How much time or running around do I have to do to get this sorted and how long should it take??
3: Am I entitled to any sort of compensation for not been able to use the bike or the time it takes to rectify the problem??
I understand that product recalls do take time to rectify but I feel that four plus months is stretching it a little but my biggest fear is the bike wont get fixed in Spain, where I'm relatively close to a BMC dealer but rather that I will return home to Dublin and start the whole process again where the nearest BMC dealer is in Cork or Northern Ireland