UK State Pension - finding their online system difficult to navigate
- Thread starter colin79ie
- Start date
Not sure if I'm able to post screenshots but it lets me log in with my user ID etc, then asks for NI number. Next page asks for a code from pension app.
When I click 'other form of identity ' it gives me examples such as international or UK passport, P60 etc.
However, when I click continue, it doesn't have the international passport option, just UK and DVLA license etc.
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Finding it hard to see exactly what step you are at
start from here: https://www.gov.uk/check-national-insurance-record
Click 'Start now'
then under
It will ask you for an email address, they email you a code and then you put that in to validate your address.
after that (and I'm working from memory) you'll be asked for your name, dob and National insurance number; as well as a mobile number on which they will send you a code (irish mobile is fine)
edit: it's much easier to do this on a laptop/pc than a mobile phone
have you got that far?
start from here: https://www.gov.uk/check-national-insurance-record
Click 'Start now'
then under
New users of Government Gateway
click on : Create sign in detailsIt will ask you for an email address, they email you a code and then you put that in to validate your address.
after that (and I'm working from memory) you'll be asked for your name, dob and National insurance number; as well as a mobile number on which they will send you a code (irish mobile is fine)
edit: it's much easier to do this on a laptop/pc than a mobile phone
have you got that far?
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Yes, I got that far. It didn't give me a mobile option, it used an authenticator app. That was yesterday.
I have logged in today to carry on, and it won't go any further. I'm only at the part where I'm looking for my NI records .
Did you click on the 'change how I get my access code'?
I think I'd start again & use your mobile for authentication.
It might take a few attempts, I had to faff about a bit, but as long as you have a biometric passport it will work.
They give you other options to confirm your id, but passport is fastest.
check your phone as well - I have a memory there might be a setting you need to turn on.
They give you other options to confirm your id, but passport is fastest.
check your phone as well - I have a memory there might be a setting you need to turn on.
You need to choose the top option here, if you are using an Irish passport. I set up the identity check appp easily, but that then rejected my details 4 times and then accepted them on the fifth try, two days later. For no reason I could see, either way.
I chose the top option and it worked first time for me, including the Passport chip scan. Did you try it with your phone cover removed? Sometimes a heavy cover can interfere with the NFC scan
NFC I believe; some folks recommend removing your phone cover if it's a very thick one.
Ok dumb question here, I have my gateway number but cannot get as far as the passport verification. When I enter my name, dob and NI number - it tells me it cannot verify it and then lots me out after 5 attempts. I know I have the right details as I have my old tax documents. Am I right in thinking there is some database error and I will have to try phoning??
runningman83
New Member
- Messages
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Hi all. Is anyone having difficulty creating a Gateway ID? I do not have a UK passport or UK drivers license to prove my identity. Is there a work around for this? I did manage to request my NI record over the phone and they will post to me. It would be nice to have access to this system anyway.
You should be able to set up a government gateway account with a non UK biometric passport, see thread below for screenshots. It is very quick and you will then be able to see your NI contributions and UK pension forecast.
https://www.askaboutmoney.com/threa...r-online-system-difficult-to-navigate.230660/
https://www.askaboutmoney.com/threa...r-online-system-difficult-to-navigate.230660/
Have you validated your identity w. biometric passport?