Hi there,
I got caught up in the airport disaster in May at Dublin airport and my return flight with Ryanair from Berlin was cancelled with no notice. As there was no Ryanair flight available for another 2 days I ended up booking a new flight with Aer Lingus. I submitted a claim at the start of June for expenses like Taxis, sustenance etc all furnished with receipts after Ryanair had advised they would cover nothing. Up until today, I have received a number of emails acknowledging receipt of my claim and stating delays due to the high volume of claims.
I have requested a copy of their complaints procedure as none is available on their website as I understand that I need to complain to them before I can take this any further. I'm surely not being unreasonable am I?
Irina
I got caught up in the airport disaster in May at Dublin airport and my return flight with Ryanair from Berlin was cancelled with no notice. As there was no Ryanair flight available for another 2 days I ended up booking a new flight with Aer Lingus. I submitted a claim at the start of June for expenses like Taxis, sustenance etc all furnished with receipts after Ryanair had advised they would cover nothing. Up until today, I have received a number of emails acknowledging receipt of my claim and stating delays due to the high volume of claims.
I have requested a copy of their complaints procedure as none is available on their website as I understand that I need to complain to them before I can take this any further. I'm surely not being unreasonable am I?
Irina