This is the level of service that I get when I ring them over the years."are you ringing up to have a rant or do you want me to help you".
I’ve had several issue with them. To me the Savings Bonds’ department seems to be worse to deal with than the Prize Bond department. They are far too slow to deal with. I would love to know what the average duration is for withdrawls. To me at least it has never been 7 days.Further to my opening post of the 6th November I can report that the customer service is actually getting worse in the State Savings department.
I have another Savings Certificate account maturing this April.
I received the notification of maturity on the 18th March by post, despite their letter being dated the 4th March. I have no idea where this letter was sitting for two weeks.
I completed their form and sent it in along with the Certificate on the 18th March, the day I received it.
On the 29th March, I received a letter dated the 22nd March to state that they could not make the payment to my bank account as I had not sent in a copy of my bank statement along with IBAN details. I have no idea why their letter took 7 days to get to me.
I do not know why my completed form sent on the 18th March was not dealt with until the 28th March either.
The thing is, they already have my bank account details on file, together with proof of this from last November when my previous Certificate was being encashed.
To make matters worse, when I tried to phone them today they are closed for Easter.
Are they deliberately delaying payment? Are the individuals that work there incompetent? Why is their daily post not being posted on a daily basis but lying around somewhere until someone else does the job for them?
I initiated a State Savings withdrawal online. Nothing happened for about a week. Then they called my telephone and said they wanted to ask security questions. I told them that it is poor security practice to answer security questions when someone calls you, and that I would call back using the number of the State Savings website. They told me that I couldn't do that, and it was confirmed when I did call back that you cannot be transferred to the security question people when you call - they can only call you. They said just look at the caller ID to verify it is them calling (while making audible sighs and using a tone that suggested I was wasting their time). It was useless trying to tell them about caller ID spoofing, so I had to accept that it was the only way. It took about three weeks for the money to finally arrive. I will not be putting any more money in.Again, I don't understand why are people not doing State Savings transfers/withdrawals online. You get the money next business day and none of this hassle.
Again, I don't understand why are people not doing State Savings transfers/withdrawals online. You get the money next business day and none of this hassle.
It seems as if the computer prints a letter on day one, then it is passed to someone else to put it in an envelope on day two, then it is put in the outgoing mail box where it might sit for a few days. Then someone eventually takes the accumulated sack of mail to the post office. (but not before it is full).I have no idea why their letter took 7 days to get to me.
Update to my post #22 above.I received the notification of maturity on the 18th March by post, despite their letter being dated the 4th March. I have no idea where this letter was sitting for two weeks.
Difficult to tell. A Post had a plan to vacate the GPO and move all departments/all staff, apart from the post office counter and the museum, to the EXO building. State Savings were to be included in the plan. The most recent reports are that the plan (though delayed by Covid) is substantially complete. The mail address hasn't changed, but in any event mail is definitely being delivered.Are they still based in the GPO.
State Savings customer service was good a few years ago.
Seems online encashment for Prize Bonds is far superior. I requested it one day last week and it was transferred to my bank account the very next day so kudos to
It gets better.Now the 9th April and still nothing in my account. Due the 1st April.
The cash arrived in our bank account today Saturday, 1 day after the maturity date.I have 2 jointly held certs maturing on Friday. I posted everything in a few weeks ago to reinvest one and cash in the other. I have been notified that the reinvest cert is processing, and have got a repayment advice for the other, no problems at all, so far, Friday will tell.