NoRegretsCoyote
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I took a Ryanair flight with the family after Christmas and departure was delayed by just over four hours. They told it was down to a technical fault that needed an engineer to sign off on.
My understanding is that under EU Regulation 261/2004 any delay over three hours entitles each passenger to a €250 refund from the airline. There were five of us so it's not a small amount of money.
There is a part of the Ryanair website where you can make this claim but the page kept on timing out (I suspect on purpose). I gave up and just wrote them a letter outlining the delay, my rights, passenger details, IBAN, etc. I wrote another letter after four weeks as a reminder but still no refund. I had the same issue with Aer Lingus about a decade ago and the whole process was much simpler but this is Ryanair I'm talking about of course.
My only next step seems to be to take it the Commission for Aviation Regulation? Has anyone else needed to do this?
My understanding is that under EU Regulation 261/2004 any delay over three hours entitles each passenger to a €250 refund from the airline. There were five of us so it's not a small amount of money.
There is a part of the Ryanair website where you can make this claim but the page kept on timing out (I suspect on purpose). I gave up and just wrote them a letter outlining the delay, my rights, passenger details, IBAN, etc. I wrote another letter after four weeks as a reminder but still no refund. I had the same issue with Aer Lingus about a decade ago and the whole process was much simpler but this is Ryanair I'm talking about of course.
My only next step seems to be to take it the Commission for Aviation Regulation? Has anyone else needed to do this?