Hi,
On the 10/11/21 I bought a Proform Pro 5000 treadmill from FitnessDigital.ie for €1,599. I noticed on the shipping companys (Dachser) tracking website that they had marked it as "Packaging Damaged". When the treadmill was delivery on the 27/11/21 I noticed the box was badly damaged, so I wrote on the deliverey receipt that is was damaged. However after a visual inspection of the contents everything looked good. The product was assembled later that day and that is when the engine noise was discovered. I took video footage of the engine noise and sent an email the next day (28/11/21)
After 10 days I still hadn't received a reply so I filed for a chargeback on Revolut. Then the next day I received an email from FitnessDigital that they would only accept a return if I disassembled the treadmill and returned it in its original packaging. This would be reasonable enough if I was returning something I was not happy with or if I was returning something small but this is a 6 foot by 6 foot by 3 foot wide treadmill that weighs 151kg!
I cannot move this treadmill myself and I should not incur any out of pocket expense when returning a damaged treadmill? Does anyone know what I can do here. Revolut have sided with FitnessDigital and closed my case?
Thanks
On the 10/11/21 I bought a Proform Pro 5000 treadmill from FitnessDigital.ie for €1,599. I noticed on the shipping companys (Dachser) tracking website that they had marked it as "Packaging Damaged". When the treadmill was delivery on the 27/11/21 I noticed the box was badly damaged, so I wrote on the deliverey receipt that is was damaged. However after a visual inspection of the contents everything looked good. The product was assembled later that day and that is when the engine noise was discovered. I took video footage of the engine noise and sent an email the next day (28/11/21)
After 10 days I still hadn't received a reply so I filed for a chargeback on Revolut. Then the next day I received an email from FitnessDigital that they would only accept a return if I disassembled the treadmill and returned it in its original packaging. This would be reasonable enough if I was returning something I was not happy with or if I was returning something small but this is a 6 foot by 6 foot by 3 foot wide treadmill that weighs 151kg!
I cannot move this treadmill myself and I should not incur any out of pocket expense when returning a damaged treadmill? Does anyone know what I can do here. Revolut have sided with FitnessDigital and closed my case?
Thanks