Requirements to get/switch to Eir Broadband?
1) Lots of time and endless patience.
2) A willingness to spend a minimum of 30 minutes on hold before talking to anyone.
3) The serenity to accept that you are dealing with some of the worst customer service it is possible to experience.
4) The wisdom to know that it's not the fault of the poor sap who answers the phone so don't vent your spleen on them.
5) The willingness to take mornings and afternoons off work to wait for people who just don't turn up and, after a few false starts when they do turn up they won't actually fix the problem even if they say they have.
6) The acceptance that if you complain nothing will happen; nobody will call you back, nobody will return your emails and when they say they will credit your account when they screw up they won't do it.
If you have an alternative then use someone else. Eir are mind-bogglingly appalling to deal with.
It's like the stories you hear about trying to get a visa at the border of an African country in the 1970's but, unfortunately, you can't just pay extra to get things sorted out.
Eir should set a target that within the next 12 months they can raise their customer service levels to "just really really bad", or maybe to a level that is believable bad, or maybe even to a level where their customers have frame of reference when describing it, something like, "Imaging an already over stretched hospital in a third world country which is dealing with a pandemic while being bombed; that's what they are like".
Just know that they place zero value on you as a customer.
I asked them if there was an option to pay extra so that someone would answer the phone but there isn't. I moved because they have all the rugby coverage on Eir Sport. It was also cheaper than Sky... (I miss Sky customer service like I'd miss a dead parent!). I can say without equivocation that the free Eir Sport and the cheaper price are totally not worth it. If it was free it wouldn't be worth it. It was a bad decision. I should have known better. I don't know what I was thinking.