Just after Christmas I set up a deposit to Privatbanka Slovakia.
The set up process was in progress for about 2 weeks and in the meantime my deposit was being held by Raisin Bank and not earning any interest.
I submitted a message to Raisin asking about the delay and I complained that I was loosing interest as a result of the delay.
They replied after a few days and apologized, stating that they were experiencing a high volume of email messages and were trying to resume normal response times.
They made a goodwill payment because of the interest loss.
The set up process was in progress for about 2 weeks and in the meantime my deposit was being held by Raisin Bank and not earning any interest.
I submitted a message to Raisin asking about the delay and I complained that I was loosing interest as a result of the delay.
They replied after a few days and apologized, stating that they were experiencing a high volume of email messages and were trying to resume normal response times.
They made a goodwill payment because of the interest loss.