I got a nice surprise yesterday. A letter of redress from ptsb . They had kept me on a fixed rate for 2 months too long . This resulted in an overcharge of €3000 .
They pointed out that I then reverted to the correct rate of ecb + 0.8% .
I had not even looked into this account as I am happy with the rate . I am hoping that the fact they pointed out that I did then revert to the correct rate will mean that they are looking into the manufactured rates as well.
So they are giving me the overcharge plus €1000 compensation and €400 for professional advice.
They pointed out that I then reverted to the correct rate of ecb + 0.8% .
I had not even looked into this account as I am happy with the rate . I am hoping that the fact they pointed out that I did then revert to the correct rate will mean that they are looking into the manufactured rates as well.
So they are giving me the overcharge plus €1000 compensation and €400 for professional advice.