I bought a TV in April 2010 from one of the major super stores in Dublin . The TV is now broken and Samsung is willing to fix it for free provide I show a proof of purchase .
I called the super store call center in UK and they said we can not search Irish purchases as we do not use postal code here in Ireland , they advised to go to the shop personally . Went there with my visa card statement which includes most of details ( date , amount , transaction ref) but they were very unhelpful . Once they said they can only search no longer than 2 years ago , and the other time they said they can not allocate the store reference number as this has chanced during the course of the 2 years .
I was informed by Samsung-UK that by law they have to have a record for purchases for 5 years , can anyone confirms this please ?
Also , where to go next if I want to escalate it , is there any regulator who can force them to provide such a proof ?
I managed to get all replies in writing either by email or in letter stating they are not able to find record of my purchase .
Can anyone help please ?
P.S I did a quick search and didn't find similar question addressed , so apologies in advance if this is a duplicate post.
Thanks
I called the super store call center in UK and they said we can not search Irish purchases as we do not use postal code here in Ireland , they advised to go to the shop personally . Went there with my visa card statement which includes most of details ( date , amount , transaction ref) but they were very unhelpful . Once they said they can only search no longer than 2 years ago , and the other time they said they can not allocate the store reference number as this has chanced during the course of the 2 years .
I was informed by Samsung-UK that by law they have to have a record for purchases for 5 years , can anyone confirms this please ?
Also , where to go next if I want to escalate it , is there any regulator who can force them to provide such a proof ?
I managed to get all replies in writing either by email or in letter stating they are not able to find record of my purchase .
Can anyone help please ?
P.S I did a quick search and didn't find similar question addressed , so apologies in advance if this is a duplicate post.
Thanks