nemesis2001
Registered User
- Messages
- 102
We bought a house just over 3 years ago and the kitchen was the area of the house tiled as standard. The builder was offering an option to tile entire house for a fee and we decided to go with it.
Soon after, we had to ask them to replace a few tiles as they were either cracked around the grout. They did that no problem. Then we had to ask them to come around again as many tiles were hollow-sounding meaning the adhesive was not holding. Note the house has underfloor heating downsiars where the tiles were fitted.
In October last year, I contacted them again telling them we had a few tiles (83) that were eitehr hollow-sounding our where the grout had cracked/lifted and were hollow sounding. They were reluctant to replace the hollow sounding ones but agreed to replace the cracked ones. They offered no flexibility even though I was told the workmanship of tiles was guaranteed to be 7 years. I told them I would have to go the legal route and I am firm about this. I was wondering what kind of expert would have to certify the work as being substandard? Is it an architect, builder, tiler etc. The tiles ar eprime quality butt hey must have messed up withthe adhesive or the concrete slab. Many otehr neighbour have problems with loose tiles but none have as large problem as we do? Also, not everyone opted for tiles etc.
Any advice guys?
Soon after, we had to ask them to replace a few tiles as they were either cracked around the grout. They did that no problem. Then we had to ask them to come around again as many tiles were hollow-sounding meaning the adhesive was not holding. Note the house has underfloor heating downsiars where the tiles were fitted.
In October last year, I contacted them again telling them we had a few tiles (83) that were eitehr hollow-sounding our where the grout had cracked/lifted and were hollow sounding. They were reluctant to replace the hollow sounding ones but agreed to replace the cracked ones. They offered no flexibility even though I was told the workmanship of tiles was guaranteed to be 7 years. I told them I would have to go the legal route and I am firm about this. I was wondering what kind of expert would have to certify the work as being substandard? Is it an architect, builder, tiler etc. The tiles ar eprime quality butt hey must have messed up withthe adhesive or the concrete slab. Many otehr neighbour have problems with loose tiles but none have as large problem as we do? Also, not everyone opted for tiles etc.
Any advice guys?