I'm wondering if I can instruct my bank to reverse a Direct Debit under the following circumstances.
On 30 December I was debited a year instead of a month’s monitoring charge by PhoneWatch. I phoned, received an apology and was assured it would be reversed immediately.
By 8 January I hadn’t received a refund and when I called was told the refund had been processed on 6 January. I was offered 3 months free monitoring by way of apology.
By Thursday morning, 15 January, still no refund so I made a formal email complaint through their website form that promises a 24 hour response. No response received.
I have now put a written complaint in the post but assuming they continue to ignore me, and bearing in mind that they do have a Direct Debit mandate from me, can I nonetheless instruct my bank to reverse the transaction?
On 30 December I was debited a year instead of a month’s monitoring charge by PhoneWatch. I phoned, received an apology and was assured it would be reversed immediately.
By 8 January I hadn’t received a refund and when I called was told the refund had been processed on 6 January. I was offered 3 months free monitoring by way of apology.
By Thursday morning, 15 January, still no refund so I made a formal email complaint through their website form that promises a 24 hour response. No response received.
I have now put a written complaint in the post but assuming they continue to ignore me, and bearing in mind that they do have a Direct Debit mandate from me, can I nonetheless instruct my bank to reverse the transaction?