Hi, I ordered a hedge strimmer multitool on Amazon on 27th May for 417stg. Heres the bare bones timeline of what happened, the main points:
10th June I contacted ParcelMotel asking where my item is and was told they never received it. Later that they I provide them with UPS proof of delivery dated 2nd June. They tell me they'll look for it.
Intiially nighline tell me to pursue the Amazon vendor as it was lost in transit. Amazon vendor asserts that its not their problem as it was proven to be delivered and signed for.
26th June I tell Nighline I want to be reimbursed as they havent found item yet. I have also sent them an invoice from the vendor for the full amount.
20th July Ive heard nothing so email ParcelMotel asking where my money is. A few days ago I receive a cheque for 100Euro with a letter saying this is the limit of their liabiliy. Envelope is postmarked 22nd July.
Ive since checked their T&Cs and yes it does say their liability for lost/stolen items is 100Euros max.
Is my money simply gone?
How come on the 10th June they didnt know they had received my delivery despite it being signed for on 2nd June, until I sent proof of delivery? Do their people not record/scan items when they receive them?
Im disgusted with this. Id love to know how the conversation went with the guy who signed for it or was it ever entered into their system?
Does the law support me in any way here or where do I stand? Is there anything I can do about this?
Thanks
Richard
10th June I contacted ParcelMotel asking where my item is and was told they never received it. Later that they I provide them with UPS proof of delivery dated 2nd June. They tell me they'll look for it.
Intiially nighline tell me to pursue the Amazon vendor as it was lost in transit. Amazon vendor asserts that its not their problem as it was proven to be delivered and signed for.
26th June I tell Nighline I want to be reimbursed as they havent found item yet. I have also sent them an invoice from the vendor for the full amount.
20th July Ive heard nothing so email ParcelMotel asking where my money is. A few days ago I receive a cheque for 100Euro with a letter saying this is the limit of their liabiliy. Envelope is postmarked 22nd July.
Ive since checked their T&Cs and yes it does say their liability for lost/stolen items is 100Euros max.
Is my money simply gone?
How come on the 10th June they didnt know they had received my delivery despite it being signed for on 2nd June, until I sent proof of delivery? Do their people not record/scan items when they receive them?
Im disgusted with this. Id love to know how the conversation went with the guy who signed for it or was it ever entered into their system?
Does the law support me in any way here or where do I stand? Is there anything I can do about this?
Thanks
Richard