hat thing about the system not allowing a P21 to be generated because of a prior year liability, sounds like nonsense. It makes no sense; a P21 is the equivalent of a tax assessment, and each year is standalone, so I can’t see any reason why the system could be set up in such a way. I’d say it actually might be contrary to the tax legislation for Revenue to refuse to issue you with a P21, system issue or not, that’s their problem to solve.
There’s also no reason why they shouldn’t be able to take the 2008 underpayment out of the 2015 refund, that’s what normally happens in these situations (although normally it’s not 10+ year old liability being collected).
I think you may need to call back and say you want to speak to someone more senior to complain, as what you were told today just sounds plain wrong. They do have a lot of very new and inexperienced people manning the phones these days so it could just be down to that...
It is with the audit department, I did ask to speak to someone else or come in for a meeting and was told that she is the only one i can deal with on the case. She did say on the phone she wasn't trying to pull the wool over my eyes.
as the p21 statement said "it demanded the money within 30 days" & not this amount is going to be offset again future years.
this is why she could not override the system
her hands are tied till I paid with the collections team