An oil company from a border town filled our tank with €400 (500ltrs) of oil by mistake. We know nothing about this company, and they are a distance away from where we live. We didn’t need oil as our tank was over half full (1200ltr tank).
They want us to pay the full amount with a €30 discount or pay €38 weekly or take the oil back out. We got a docket with someone else’s name on it, the person who the oil was meant for but nothing in our name.
We rang after the event and said we weren’t happy with how this happened and how do we know what was put in, considering everyone has eircodes (detached house) and that we knew nothing about them. We also asked could they verify the amount they were taking back out. Nothing too serious in the lines of conservation, more enquiring. They got very rude and told us to hang up and go and get the oil tested – so my husband hung up!
We don’t want something for nothing. These things happen, we also don’t want a €400 bill before Xmas and we certainly don’t want a €38 payment plan that we never requested. We would be happy for them to take it back but not sure how this would work. Can they measure the amount of oil they take back out? They never answered this.
Today they sent us a ‘sale of goods act’ letter mentioning unsolicited misdelivery saying they could access the property to take it back. This was sent by registered post. Just feel this is very threatening when we did nothing wrong and didn’t say we weren’t going to engage.
Does anyone know what our rights would be in these circumstances?
They want us to pay the full amount with a €30 discount or pay €38 weekly or take the oil back out. We got a docket with someone else’s name on it, the person who the oil was meant for but nothing in our name.
We rang after the event and said we weren’t happy with how this happened and how do we know what was put in, considering everyone has eircodes (detached house) and that we knew nothing about them. We also asked could they verify the amount they were taking back out. Nothing too serious in the lines of conservation, more enquiring. They got very rude and told us to hang up and go and get the oil tested – so my husband hung up!
We don’t want something for nothing. These things happen, we also don’t want a €400 bill before Xmas and we certainly don’t want a €38 payment plan that we never requested. We would be happy for them to take it back but not sure how this would work. Can they measure the amount of oil they take back out? They never answered this.
Today they sent us a ‘sale of goods act’ letter mentioning unsolicited misdelivery saying they could access the property to take it back. This was sent by registered post. Just feel this is very threatening when we did nothing wrong and didn’t say we weren’t going to engage.
Does anyone know what our rights would be in these circumstances?