I decided to move to Laya from the VHI as the plan I was interested in was comparable to my existing VHI plan but €600 cheaper for two people.
When I rang I was advised to sign up online and I would get a 10% discount off my annual premium because if I did it over the phone with her I would not get the discount.
A day later I rang to clarify a couple of details about the product I was taking out that I had missed first time around. I was talking to a different customer service rep this time. I was then told that I was not entitled to the 10% discount as my plan was a corporate plan and that did not qualify.
I now have two different staff members in Laya Healthcare telling me different things.
I try to sign up online to test if I can get the 10% discount or not. I don't get that far. Their system tells me that my PPS number is not valid.
I have had this PPS number for over 40 years. I manage to get around this obstacle and I proceed to pay at the end but I am given two different prices for my policy. I am only allowed to O.K. the higher one. This is €12 higher. I back track and discover that there is a credit charge. This is despite the fact that I am paying with my credit card and paying my annual premium in full up front. I wonder if this is a credit card charge so I change the pay option to pay by cheque in full. Again I am asked for €12 more. So it is not a credit card charge after all.
I decide to ring customer service rep no.3. She was not in the slightest interested in any of the problems I was having with trying to give her company money online. Wasn't aware that there were two prices being charged. Didn't know or care about the PPS number or whether Laya's system would take it or not. Not in the slightest bit proactive. She also thought that I could get the 10% discount but I had to explain to her that I understood my policy type did not allow this discount. "Oh Yah, perfect" was about the most I got out of her throughout the whole telephone conversation.
So if you are dealing with Laya double check everything. It will be interesting to see how my paperwork turns out when I get it next week.
When I rang I was advised to sign up online and I would get a 10% discount off my annual premium because if I did it over the phone with her I would not get the discount.
A day later I rang to clarify a couple of details about the product I was taking out that I had missed first time around. I was talking to a different customer service rep this time. I was then told that I was not entitled to the 10% discount as my plan was a corporate plan and that did not qualify.
I now have two different staff members in Laya Healthcare telling me different things.
I try to sign up online to test if I can get the 10% discount or not. I don't get that far. Their system tells me that my PPS number is not valid.
I have had this PPS number for over 40 years. I manage to get around this obstacle and I proceed to pay at the end but I am given two different prices for my policy. I am only allowed to O.K. the higher one. This is €12 higher. I back track and discover that there is a credit charge. This is despite the fact that I am paying with my credit card and paying my annual premium in full up front. I wonder if this is a credit card charge so I change the pay option to pay by cheque in full. Again I am asked for €12 more. So it is not a credit card charge after all.
I decide to ring customer service rep no.3. She was not in the slightest interested in any of the problems I was having with trying to give her company money online. Wasn't aware that there were two prices being charged. Didn't know or care about the PPS number or whether Laya's system would take it or not. Not in the slightest bit proactive. She also thought that I could get the 10% discount but I had to explain to her that I understood my policy type did not allow this discount. "Oh Yah, perfect" was about the most I got out of her throughout the whole telephone conversation.
So if you are dealing with Laya double check everything. It will be interesting to see how my paperwork turns out when I get it next week.