MichaelCOH
Registered User
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Apologies if there are other threads on this, I couldn't find them.
When Three contacted customers back in March about increasing the cost of their mobile broadband contracts by E3, they gave them 30 days to cancel their contracts without penalty.
If they didn't hear from those customers they went ahead and increased the price of their contracts.
I would have assumed such a big corporation was on solid legal ground doing this, but it was a few years back I got Vodafone to back down and refund me around E500 they took from my account when I left them - they said I had agreed to a new contract (by default), I argued I had not, I had not signed anything, and that I was out of contract. They backed down very quickly too when I threatened legal action, which surprised me.
Has anything changed since then legally? Or was that just Vodafone avoiding hassle?
I ask because I am now tied to that new Three contract without signing anything or verbally agreeing to the new contract that increased the cost - due to circumstances genuinely beyond my control, I did not see the letter they sent me in that 30 day period.
Does the law allow them, and other companies, do this? Are they entitled to take a 'non-response' as a legal agreement to a price hike? Surely if there is no response, that should end the contract?
When Three contacted customers back in March about increasing the cost of their mobile broadband contracts by E3, they gave them 30 days to cancel their contracts without penalty.
If they didn't hear from those customers they went ahead and increased the price of their contracts.
I would have assumed such a big corporation was on solid legal ground doing this, but it was a few years back I got Vodafone to back down and refund me around E500 they took from my account when I left them - they said I had agreed to a new contract (by default), I argued I had not, I had not signed anything, and that I was out of contract. They backed down very quickly too when I threatened legal action, which surprised me.
Has anything changed since then legally? Or was that just Vodafone avoiding hassle?
I ask because I am now tied to that new Three contract without signing anything or verbally agreeing to the new contract that increased the cost - due to circumstances genuinely beyond my control, I did not see the letter they sent me in that 30 day period.
Does the law allow them, and other companies, do this? Are they entitled to take a 'non-response' as a legal agreement to a price hike? Surely if there is no response, that should end the contract?