bluefirefly
Registered User
- Messages
- 18
Hi all. Some one bumped into the back of me on Sunday. My exhaust is dislocated slightly and some scratches at the back. I called the gards and they took down both drivers details and wrote me down her Name, Car Reg, and Insurance policy no. and the insurance company she is with. The guard ask me for my phone number but i don't know did he write down to the paper given the other driver. But before i leave i notice her phone number wasnt on the paper. So i asked the woman does she want to go through insurance( the guards are still there) , she said yes and I assume with her name and policy number everything should be ok.
That night of the accident i got some pain in my neck so i went to the doctors today. He said its just some muscle spasm and issued me inflammation XXXXXXXXXXXXXXXXXXXX.
I called my insurance and they said if i want to claim off my own insurance i need to pay an excess. or if i want to claim off the woman that drove into me i should ring HER company which is AXA. ( i thought the insurance company do all this for you?)
So i rang AXA told her all her clients details and she asked the exact same questions as my insurance company (FBD) but she also asked me did i take down the guards name, and what is her clients contact detail. I said i don't know.
Finally she told me that she doesn't have any contact details for this client and that she is going to issue out a letter and wait for her to contact them, they cannot do anything before your one calls them! I asked her what if she doesn't contact you in a month or two?she basically told me if she doesn't ring them, they won't pay to get my car fixed.
My car is not badly damaged but i'm very ****ed that the insurance company claims they have NO WAYS of contacting their client( even if she was a named driver there's got to be a phone number on the policy!) except for sending letters!
I told AXA that the guards must have took down the womans number but she said the guards wouldn't give the number to them? She said I could try call the guards since i'm involved. Will the guards give me her phone number if i asked?? Because it wasn't on the paper the guard gave me.
If the guards don't what can i do?
That night of the accident i got some pain in my neck so i went to the doctors today. He said its just some muscle spasm and issued me inflammation XXXXXXXXXXXXXXXXXXXX.
I called my insurance and they said if i want to claim off my own insurance i need to pay an excess. or if i want to claim off the woman that drove into me i should ring HER company which is AXA. ( i thought the insurance company do all this for you?)
So i rang AXA told her all her clients details and she asked the exact same questions as my insurance company (FBD) but she also asked me did i take down the guards name, and what is her clients contact detail. I said i don't know.
Finally she told me that she doesn't have any contact details for this client and that she is going to issue out a letter and wait for her to contact them, they cannot do anything before your one calls them! I asked her what if she doesn't contact you in a month or two?she basically told me if she doesn't ring them, they won't pay to get my car fixed.
My car is not badly damaged but i'm very ****ed that the insurance company claims they have NO WAYS of contacting their client( even if she was a named driver there's got to be a phone number on the policy!) except for sending letters!
I told AXA that the guards must have took down the womans number but she said the guards wouldn't give the number to them? She said I could try call the guards since i'm involved. Will the guards give me her phone number if i asked?? Because it wasn't on the paper the guard gave me.
If the guards don't what can i do?