Hi all,
Looking for some advise my house was damaged over the Christmas period due to burst pipe. I discovered this upon returning home after two weeks over the Christmas period.
Once discovered I contacted insurance company etc, they really started to put me on the long finger. I decided to obtain a loss accessor hoping that they would speed up the workings for the claim and get my house back upto living condition as soon as possible.
It is now 3months later and still nothing. I have been given no alternative accommodation, no advance of any kind to survive!!! All my possessions in the house are damaged and now no good and the house itself is unlivable.
I have contacted my accessor on numerous accounts to ask whats the situation to which he advises that he has no idea why its taking so long...
My question is does it normally take this long? Should I cut across my accessor and go directly to the insurance company for an update? Is there an Insurance ombudsman I can complain to? Or since I have apointed an accessor is this option out the window?
Since putting in the claim (3months ago) I have received nothing from the insurance company. I am currently HOMELESS crashing in different relatives houses or forking out for Hotel accommodations. Surely they should of provided me a cash advance to replace possessions I need for work, and provided me alternative living accommodation right??
Loosing my mind here!!! So any advise would be much appreciated
Thanks
Looking for some advise my house was damaged over the Christmas period due to burst pipe. I discovered this upon returning home after two weeks over the Christmas period.
Once discovered I contacted insurance company etc, they really started to put me on the long finger. I decided to obtain a loss accessor hoping that they would speed up the workings for the claim and get my house back upto living condition as soon as possible.
It is now 3months later and still nothing. I have been given no alternative accommodation, no advance of any kind to survive!!! All my possessions in the house are damaged and now no good and the house itself is unlivable.
I have contacted my accessor on numerous accounts to ask whats the situation to which he advises that he has no idea why its taking so long...
My question is does it normally take this long? Should I cut across my accessor and go directly to the insurance company for an update? Is there an Insurance ombudsman I can complain to? Or since I have apointed an accessor is this option out the window?
Since putting in the claim (3months ago) I have received nothing from the insurance company. I am currently HOMELESS crashing in different relatives houses or forking out for Hotel accommodations. Surely they should of provided me a cash advance to replace possessions I need for work, and provided me alternative living accommodation right??
Loosing my mind here!!! So any advise would be much appreciated
Thanks