I put this point across to the Kbc team on boards I wasn't asking them a question as I know time after time what the response would be.and as I gathered I got the same Response . While they always say this I have yet to hear of any Kbc costumer identified. Below is my point and their response.
Hi kbc, I aknowledge the person from kbc who reads and replies to this board is just doing their job, but can you relay this message to the powers that be in kbc......25th october your statement aknowledged a few hundred impacted costumers with a further estimated couple of hundred. Early November you said you'd be informing costumers. Waiting on correspondence since then several weeks on. When we ph asking if we were one of the impacted costumers an answer would have been sufficient but you won't. I cannot comprehend how it can take so long just for notification. We are not expecting a hand written calligraphy detailed letter with a wax stamp from the north pole. One typed out letter photocopied to the several hundred just informing us if we're impacted would be less time consuming and would do for now.
Hi,
I can confirm that payment of redress and compensation to tracker mortgage customers impacted and identified so far commenced in early November, and is ongoing. For straightforward cases, which are expected to be the majority, we expect to complete payment by year end. For more complex cases, payments will continue into 2018.
With regards to the appeals process, if an impacted customer would like to make an appeal following receipt of their redress and compensation, they can do so by contacting KBC to request an appeals form. However, the appeals process is not managed by KBC but instead by BDO, who has been appointed by KBC as Independent Secretariat and who will manage the appeals process on the customers behalf. Completed appeals forms will be sent direct to BDO by the customer.
Thanks,
Jenny