Hi guys
I was just wondering if anybody has managed to get out of their three "broadband" contract? To call this broadband is an absolute joke. It is no more than a dial-up connection at best. I rang them last night and they are basically looking for us to pay up the remainder of the contract which is 6 months! My girlfriend is pretty sure she didn't sign any actual contract when we took up their offer. Would this make a difference or does the fact that we are using their service mean we have signed a contract? I have just emailed them to complain to them further. I have had to call them a number of times to complain about the service already and their technical team aren't exactly a bundle of help to be fair! They advertise at "upto 3.6MBs per sec" and I know it all depends on the number of peopl online at anyone time but I am currently downloading a file at present and it is downloading at 2.9KBs per second and we are in Ranelagh!!! I would understand to an extent if we were in the countryside somwhere!! I have read on boards.ie about a case similar to ours where somebody got onto Comreg who got them a full refund even after 8 months into their contract. Surely we could have a case as they are not holding up their end of the contract?
Any help would be appreciated.
Thanks
I was just wondering if anybody has managed to get out of their three "broadband" contract? To call this broadband is an absolute joke. It is no more than a dial-up connection at best. I rang them last night and they are basically looking for us to pay up the remainder of the contract which is 6 months! My girlfriend is pretty sure she didn't sign any actual contract when we took up their offer. Would this make a difference or does the fact that we are using their service mean we have signed a contract? I have just emailed them to complain to them further. I have had to call them a number of times to complain about the service already and their technical team aren't exactly a bundle of help to be fair! They advertise at "upto 3.6MBs per sec" and I know it all depends on the number of peopl online at anyone time but I am currently downloading a file at present and it is downloading at 2.9KBs per second and we are in Ranelagh!!! I would understand to an extent if we were in the countryside somwhere!! I have read on boards.ie about a case similar to ours where somebody got onto Comreg who got them a full refund even after 8 months into their contract. Surely we could have a case as they are not holding up their end of the contract?
Any help would be appreciated.
Thanks