M
mum2two
Guest
My husband and I were checking out our latest ‘EMO OIL’ Fuelcard invoice Tuesday evening after we noticed that our bills seemed to be very high.
We were horrified to discover that last month we paid €171.82 for 116.37 litres of Diesel. (My husband is a self employed electrician and drives a Diesel Van) This worked out on average at €1.48 per litre!!!!
The average pump price last month in Ireland was €1.36. (check the pumps.ie website)
I started to go back through my invoices for the past several months and discovered that most of them were charged at 11-13 cents per litre over the pump prices.
At first I thought this was a mistake and that they had charged VAT twice in error.
I called EMO OIL yesterday and sent a strong email after 3 phone calls got no reply or useful information.
By the afternoon the area Sales Manager had called and asked me to give her some ‘time to look into it’
She has just called me back this lunchtime to say that there is nothing wrong with the billing, we have NOT been charged VAT twice.
She explained that the way their system of ‘rebate’ works means that ‘in the first year of being customers we had a competitive price’ but I’m not quite sure what happens after that!
Obviously we were silly to have not paid more attention to our invoices. She told me that we were sent invoices and statements every month and implied that it was our own fault. Which I’m inclined to agree with! NEVER again will I be so blasé about invoices coming in and just paying them out without thought! We should have been checking and queried this a lot earlier... i.e several years ago!!!
She offered to do something going forward (... sick of that overused phrase) but I’m not inclined to give them a cent more!
However our ignorance aside and no errors having been made by EMO OIL. It still leaves me with a very bitter taste in my mouth and by the way my brother, brother-in-law and father all have the same Fuelcards and were horrified yesterday when they started looking at their bills too! My Dad checked out his TOPAZ fuel card too and that also was above pump price. So there’s several customers less!
EMO OIL are a DCC company and have already been implicated in scandal to do with Oil price fixing I have learned on my trawl around the internet for information.
Who fixes the prices for fuel cards? Have they any regulation? Is it just another case of someone rubbing their hands in glee at an unsuspecting public?
Any ideas on how to get some satisfaction? We're not going to get any money back and I just want other people to know what may also be happening to them!
We were horrified to discover that last month we paid €171.82 for 116.37 litres of Diesel. (My husband is a self employed electrician and drives a Diesel Van) This worked out on average at €1.48 per litre!!!!
The average pump price last month in Ireland was €1.36. (check the pumps.ie website)
I started to go back through my invoices for the past several months and discovered that most of them were charged at 11-13 cents per litre over the pump prices.
At first I thought this was a mistake and that they had charged VAT twice in error.
I called EMO OIL yesterday and sent a strong email after 3 phone calls got no reply or useful information.
By the afternoon the area Sales Manager had called and asked me to give her some ‘time to look into it’
She has just called me back this lunchtime to say that there is nothing wrong with the billing, we have NOT been charged VAT twice.
She explained that the way their system of ‘rebate’ works means that ‘in the first year of being customers we had a competitive price’ but I’m not quite sure what happens after that!
Obviously we were silly to have not paid more attention to our invoices. She told me that we were sent invoices and statements every month and implied that it was our own fault. Which I’m inclined to agree with! NEVER again will I be so blasé about invoices coming in and just paying them out without thought! We should have been checking and queried this a lot earlier... i.e several years ago!!!
She offered to do something going forward (... sick of that overused phrase) but I’m not inclined to give them a cent more!
However our ignorance aside and no errors having been made by EMO OIL. It still leaves me with a very bitter taste in my mouth and by the way my brother, brother-in-law and father all have the same Fuelcards and were horrified yesterday when they started looking at their bills too! My Dad checked out his TOPAZ fuel card too and that also was above pump price. So there’s several customers less!
EMO OIL are a DCC company and have already been implicated in scandal to do with Oil price fixing I have learned on my trawl around the internet for information.
Who fixes the prices for fuel cards? Have they any regulation? Is it just another case of someone rubbing their hands in glee at an unsuspecting public?
Any ideas on how to get some satisfaction? We're not going to get any money back and I just want other people to know what may also be happening to them!