I
icarium
Guest
Hello, hoping someone can advise please.
We had mortgage protection on our home from 2006 with Hibernian (now Aviva). In July 2007 we sold our home but forgot to cancel the policy on the house. We had a hectic few months at this time and when we looked at later bank statements after the move, for some reason we assumed that this direct debit was an additional payment for me on my husband's health policy (also with Aviva) through his job.
We had mail forwarding from our previous address for a year but never received any correspondence from Aviva regarding renewing this policy or we certainly would have cancelled it.
Today when my husband rang them to query this payment, we were told that we should have cancelled the direct debit and that the money was non-refundable.
Is it possible to push them for a refund or do we just have to chalk this one up? It was a small monthly payment but obviously after three years it has racked up a bit
Any advice would be greatly appreciated.
We had mortgage protection on our home from 2006 with Hibernian (now Aviva). In July 2007 we sold our home but forgot to cancel the policy on the house. We had a hectic few months at this time and when we looked at later bank statements after the move, for some reason we assumed that this direct debit was an additional payment for me on my husband's health policy (also with Aviva) through his job.
We had mail forwarding from our previous address for a year but never received any correspondence from Aviva regarding renewing this policy or we certainly would have cancelled it.
Today when my husband rang them to query this payment, we were told that we should have cancelled the direct debit and that the money was non-refundable.
Is it possible to push them for a refund or do we just have to chalk this one up? It was a small monthly payment but obviously after three years it has racked up a bit
Any advice would be greatly appreciated.