I recently had an Are Lingus flight cancelled from Cork to London which meant I missed a connecting flight from London to the US. The flights were booked through United Airlines but the London leg was operated by Are Lingus.
I was told I could apply for compensation and so tried submitting a claim through the Are Lingus website. However it seems the form does not take the booking flight reference as apparently it needs to begin with a 2. My United flight reference does not begin with 2. I am wondering therefore if I need to contact Are Lingus directly or if I need to make the claim via United Airlines. Anyone any experience of making a similar claim when there was multiple airlines involved.
I was told I could apply for compensation and so tried submitting a claim through the Are Lingus website. However it seems the form does not take the booking flight reference as apparently it needs to begin with a 2. My United flight reference does not begin with 2. I am wondering therefore if I need to contact Are Lingus directly or if I need to make the claim via United Airlines. Anyone any experience of making a similar claim when there was multiple airlines involved.