Hi AAM community,
Hoping for some guidance if anyone has been through this situation.
We have several large tempered glass windows in our house that were installed about 2 years ago. One of them has literally exploded out of the blue and I'm told the likely cause is a Nickel Sulphide Inclusion in the glass and its rare event and we're just unlucky etc.
The window company's contract attempts to limit any liability in this specific scenario and they are not budging, they want a very hefty sum for the replacement and installation.
My question is how can this be compatible with our consumer rights - surely a window that spontaneously breaks is not of merchantable quality and fit for the intended purpose. Do we have a case?
Hoping for some guidance if anyone has been through this situation.
We have several large tempered glass windows in our house that were installed about 2 years ago. One of them has literally exploded out of the blue and I'm told the likely cause is a Nickel Sulphide Inclusion in the glass and its rare event and we're just unlucky etc.
The window company's contract attempts to limit any liability in this specific scenario and they are not budging, they want a very hefty sum for the replacement and installation.
My question is how can this be compatible with our consumer rights - surely a window that spontaneously breaks is not of merchantable quality and fit for the intended purpose. Do we have a case?