I was presented with a prepaid €20.00 gift voucher to spend in a Cork Shopping Centre three years ago. I forgot about it until I found it in my man drawer and when I went to use it I was informed all the money went to "administration" of the card and the amount was now forfeit.. I contacted the Shopping Centre by email asking for reissue of the gift card and after eight weeks they failed to reply.
It just so happens that we use that Shopping Centre a lot. Mrs Lep got up on her high horse with the loss of €20.00. Her nail technician (from the Shopping Centre) rang her before Christmas regarding what services she needed. Mrs Lep refused to make an appointment and explained the situation regarding the expired prepaid card. Two days later a voucher from the Nail Bar (not its real title) arrived by post for €20.00 for a future visit. Mrs Lep's hairdresser (from the same Shopping Centre) also rang regarding a hair appointment and gave a spiel regarding loss of business due to Covid etc. Mrs Lep spun her the same story and another voucher for €20.00 to be spent on hairdressing arrived. Suddenly, we were €40.00 better off and all because Mrs Lep opened her mouth.
Mrs Lep used her two new vouchers almost immediately. The shop owners were not impressed with their Shopping Centre landlord and advised that when their rent was due for renewal they would be using (a) Expired Vouchers Situation and (b) Bad Shopping Centre Customer Service in not replying to me as a point, for rent reduction.
The Customer doesn't always win and the Customer might not always be right; but it's the Customer who always pays the wages.
It just so happens that we use that Shopping Centre a lot. Mrs Lep got up on her high horse with the loss of €20.00. Her nail technician (from the Shopping Centre) rang her before Christmas regarding what services she needed. Mrs Lep refused to make an appointment and explained the situation regarding the expired prepaid card. Two days later a voucher from the Nail Bar (not its real title) arrived by post for €20.00 for a future visit. Mrs Lep's hairdresser (from the same Shopping Centre) also rang regarding a hair appointment and gave a spiel regarding loss of business due to Covid etc. Mrs Lep spun her the same story and another voucher for €20.00 to be spent on hairdressing arrived. Suddenly, we were €40.00 better off and all because Mrs Lep opened her mouth.
Mrs Lep used her two new vouchers almost immediately. The shop owners were not impressed with their Shopping Centre landlord and advised that when their rent was due for renewal they would be using (a) Expired Vouchers Situation and (b) Bad Shopping Centre Customer Service in not replying to me as a point, for rent reduction.
The Customer doesn't always win and the Customer might not always be right; but it's the Customer who always pays the wages.